1. What should a patient bring to the first appointment/initial evaluation?
Please bring the following to your first appointment at Mesa Physical Therapy:
- Your insurance card
- A government issued photo ID
- The referral/Rx from your doctor (if you have one)
- The authorization from your insurance company (if you have one)
- Loose clothing, shorts or sleeveless shirt
2. What should patients wear to their physical therapy appointment at Mesa Physical Therapy?
When coming to their physical therapy appointment, patients should bring or wear clothes that are comfortable and permit them to move. We also ask patients to please wear clothing that will enable the physical therapist to easily access the body part they will be treating.
If possible, patients being treated for their knee or ankle should wear shorts. Patients being treated for their shoulder should try to wear a sleeveless shirt. If you happen to forget to bring the appropriate clothing to your appointment, Mesa Physical Therapy does have shorts, tank tops and gowns available to borrow for the duration of your visit.
3. How early should patients arrive to their appointment?
Please come about 20-30 minutes prior to your appointment time to have adequate time to fill out the paperwork.
If you have downloaded the required paperwork ahead of time and filled it out completely, you only need to come about 10 minutes early so we can make sure we have everything that is needed.
4. How long does a physical therapy/hand therapy appointment last at Mesa Physical Therapy?
Your first visit, which will consist of an in depth initial evaluation; will last approximately 1 hour. Please arrive 20-30 minutes prior your appointment if you need to fill out the necessary paperwork. If you have downloaded the paperwork from the website and completed it prior to your appointment you only need to arrive 10 minutes early for check-in. Each follow-up visit thereafter will usually run between 1 and 1 ½ hours for physical therapy, depending on your specific treatment plan.
5. Will a patient see the same therapist at every appointment at Mesa Physical Therapy?
Yes! You will see the same therapist at each of your appointments at Mesa PT.
6. Do you have a female Physical Therapist?
We have two male physical therapists, but we have two female aides who can help. Our Occupational and Hand Therapist is female and she treats hands, wrists, shoulder and elbows.
7. If a patient wants to be seen at Mesa Physical Therapy, what does the referral process consist of?
Normally, your doctor will fax your referral/Rx to us after he/she determines physical therapy treatment would be beneficial to you. The authorization process can be initiated by your doctor’s office or, in certain cases, we can submit a pre-authorization request if your insurance requires it. We will then contact you by phone to set up your initial evaluation.
8. What insurances is Mesa Physical Therapy contracted with?
Through our network affiliations, Mesa Physical Therapy has one of the most comprehensive contracted list of payers. We are contracted with:
- Most private/PPO insurances
- Medicare & Medicare Advantage
- Worker’s Compensation
- TriCare/ TriWest & VA & Military
- Most prominent HMOs such as Healthnet and Aetna. We are also a contracted provider with SCRIPPS EMPLOYEE, Molina, Multicultural and Community Health Group.
- Currently contracted with Covered California.
Mesa Physical Therapy is NOT contracted with:
- Any Senior Plans through SCRIPPS, including: Secure Horizon, Senior Plus plans or Scan.
- Any SHARP HMOs
- Kaiser HMO
- UCSD HMO
If you would like to confirm whether we are a contracted provider of your insurance please do not hesitate to call us at (858) 277-2277. If you prefer, you can always easily search through the alphabetized insurance list on our website.
9. How can a patient know if their insurance requires a co-pay for a physical therapy appointment?
A “co-payment” or “co-pay” is a specific charge that your health insurance plan may require that you pay for a specific medical service or supply. For example, your health insurance plan may require a $15 co-payment for an office visit, after which the insurance company often pays the remainder of the charges. (eHealth)
Normally, we will verify your benefits for you after your first visit. If you need to know your benefits prior to your initial evaluation, please call us before then with your insurance information and we will gladly verify your benefits. Your insurance will be able to provide you with additional benefit information depending on the health plan you elected. We recommend patients call the insurance directly to gain more in-depth knowledge of their required co-payments and deductibles.
10. Can patients elect to pay cash for physical therapy and/or hand therapy?
Yes. Mesa Physical Therapy offers patients that would like to pay cash, a flat rate of $85 dollars for an evaluation and each subsequent additional visit. The treatment will include a full-specialized plan of care including modalities and a personalized home exercise program. If the patient requires splinting with our Certified Hand Therapist (CHT), the cost will be a flat cash rate plus the cost of supplies.
- Patients that would like to pay cash for their physical therapy appointment are not required to have a referral/Rx from a doctor, although it is recommended.
- Patients that would like to pay cash for their occupational/hand therapy appointment always need a referral/Rx from their doctor in order to be seen, as required by the state.
11. Where is Mesa Physical Therapy located?
Mesa Physical Therapy is located on Clairemont Mesa Blvd in between Convoy St. and Ruffner St. We are in the white building with green trim situated across the street from what used to be the old Sears Essentials and is now the Zion Market.
The entrance to our facility (suite 103) is located on the west side of the 7510 building. We have free parking conveniently located directly outside our doors. Our entrance is also wheelchair accessible. When driving East on Clairemont Mesa Blvd., you will need to make a U-TURN on Convoy St. Parking will be the first right after the 7510 building.
12. Where is parking located at Mesa Physical Therapy? Is there wheelchair access?
Parking for Mesa Physical Therapy is FREE and it is located on the west side of the building. When driving west on Clairemont Mesa Boulevard please be sure to make a quick right into the parking lot located right after the 7510 building. Once you get to our parking, there are 3 steps and/or a wheelchair ramp that lead directly to our door.